Returns & Refunds
The Langa Media shop is not open yet — nothing on this site can be purchased today. This policy describes the returns and refunds terms that will apply once it opens for books, print editions, digital editions and advertising bookings.
Before the shop opens
There is currently nothing to buy on this site, so there is nothing to return. This policy is published in advance so it is in place the day the shop launches.
Books and print editions
Once on sale, physical books and print editions will be returnable within [RETURN WINDOW] of delivery, provided they are unused and in their original condition. Approved refunds will be processed within [REFUND PROCESSING TIME].
Digital editions
Digital editions are not refundable once they have been downloaded or accessed, except where the file supplied is faulty or does not match the edition purchased.
Advertising bookings
We don't publish a fixed rate card — advertising is quoted per campaign, so cancellation and refund terms for a booking are agreed with our media team as part of that quote.
How to request a return or refund
Once the shop is open, contact us at wecare@rimintsu.com or 072 517 3847 with your order details.
Changes to this policy
This policy takes effect from [POLICY EFFECTIVE DATE] and may be updated before the shop opens or afterwards. We will update this page when it does.